Privacy & Cookies
OPIQO PRIVACY AND COOKIES POLICY
Who is responsible for data collection?
How is information collected?
Opiqo may collect personal information from you when you interact with our website. We have structured our website so that, in general browsing, you can visit the website without identifying yourself or revealing any personal information. While interacting with our site, some operational data is collected automatically from your device and web browser as detailed in the Cookies and Pixels section of this policy.
In order to provide you with the best experience possible and to meet our legal obligations, we may request certain personal information from you when you register online with us, when you sign up for our email newsletter, when you purchase goods from our site, or if you contact our customer service or employees.
What information is collected?
When we request personal information from you it may include:
- Contact details including name, email, phone number, shipping/billing address
- Login details including email and password
- Personal preferences, such as the customisation choices on products
When information is collected automatically via website interactions, it may include:
- Device brand, type and operating system
- Browser type and version
- Website interaction behaviours such as navigation, clicks and page time
- Site acquisition parameters including referral data and IP address
Credit card and payment information is not collected by Opiqo, nor retained by Opiqo, and is only managed through the payment processing authority. For your security, all payment transactions are processed automatically by a third party payment gateway and therefore Opiqo does not store nor is party to your personal credit card or bank details. Selecting to save your payment details is done through tokenization and does not provide Opiqo the ability to collect or retain payment information.
What do we do with the information we gather?
Any of your personal details will only be used by Opiqo and associated entities and service providers in order to best provide an excellent service to you. Your personal information is primarily used to process and deliver your order(s) and/or maintain your account(s) with us.
Other purposes we may also use this information include:
- To fulfil your requests for products and services
- To contact you regarding your order
- To provide features and functionality on the website
- To improve our products and services, and to improve the content and appearance of our website
- To analyse the use and interactions of the website
- Where consented, to send emails about news, special offers, new products, sales or other information that we believe may be of interest to you
- To protect our or other’s rights, property, or safety, e.g. to help prevent fraud or abuse
Personal information collected from you will generally only be shared by Opiqo with associated entities for the purposes detailed above. Some specific data may be shared as necessary for business operations with our carefully selected service providers that we engage to ensure we deliver the best possible product and service offering to our customers. Data shared to service providers includes data necessary for the hosting of website data servers, managing shipping and deliveries, enabling marketing communications, and website research and analysis.
We require any third party entities engaged to maintain confidentiality of your personal information.
Opiqo does not sell or trade your personal information with third parties and it is never disclosed outside the above mentioned situations unless we have your permission or are required by law.
If you provide a review of our product range, we reserve the right to publish part or all of your review together with your name as provided on the review.
Management of Personal Data
The data that we collect from you is stored initially on our secure web servers and is later transferred to our own servers located on our premises based in Melbourne, Australia. This transfer is done via a secure encrypted connection using encryption technology that meets or exceeds industry standards. Data is processed only by our staff operating out of our offices.
Your information is retained by Opiqo only so long as it is necessary for us to undertake our business obligations and practices outlined in this policy, unless there is a legal obligation for a longer retention period (e.g. order data is retained to comply with applicable tax, sales, and product safety laws).
How do I access my personal information?
You may review, change or delete personal information related to your use of our website. To access your information, simply click “Sign In" at the top right hand side of our website. For information requests, please contact our Privacy Officer via email@example.com
We will endeavour to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date. However, you may request details of personal information which we hold about you. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you. We will correct any information which was found to be incorrect as promptly as possible.
Cookies and Pixels
Cookies and pixels only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to prevent cookies from being used in your browser by turning the feature off, but in order to enjoy shopping with Opiqo your computer must be set to receive cookies.
Overall, cookies and pixels help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. We know that some people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile.
Third Party Websites
At Opiqo we only wish to send you communications if you want to hear from us. If you have opted into Opiqo marketing emails and wish to change your preferences, you can do so by opening any Opiqo marketing email and selecting the “manage preferences” link near the bottom of the email. If you no longer wish to receive marketing emails from us then you can use the unsubscribe link. You may continue to receive mailings that are already on route to you for a short period of time while your request is being processed.
Consent To The Use Of Information In The Manner Described
By using the opiqo.hk website and disclosing your personal details you are consenting to the collection, storage and processing of your personal information in the manner described in this policy.
Opiqo.hk collects personal information when you register online with us or when you sign up for our email newsletter in doing so we collect information such as your name, billing and delivery address, email address and contact phone number. We may also collect details of transactions you carry out on our website or when telephoning us. If you contact us, we may keep a record and we may also ask you to complete surveys that we use for research purposes, although you can choose to not respond to these if you choose.
Where you order products or subscribe to our email newsletter, we will collect and store details such as your name, email address and your contact and billing information. We will retain your personal data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
From time to time we may request via a questionnaire or feedback request or similar methods additional information about yourself and your family, so that the details of offers and products we send you will be more suited to your circumstances. If you provide a review of our product range, we reserve the right to publish part or all of your review together with your first name and suburb.
If you make purchases through our website, your credit or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by the payment processors with which we work. In addition, the payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they've stored, and your card's type, expiration date, and certain digits of your card number.
By using the opiqo.hk website and disclosing your personal details you are consenting to the collection, storage and processing of your personal information in the manner described.